Privacy Policy — GW99APK

1Introduction

GW99APK ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at https://gw99apk.cam. We are committed to protecting the privacy and security of all personal data entrusted to us by our users ("you", "Player", "Data Subject").

This Privacy Policy explains how GW99APK collects, processes, stores, shares, and protects personal information in connection with your use of our platform, including our website, mobile application, live casino services, sports betting markets, and customer support channels. It applies to all registered players and to visitors who browse the platform without creating an account.

This Policy is to be read alongside our Terms & Conditions and our Responsible Gambling Policy. Where there is any conflict between this Policy and those documents on matters relating specifically to data protection, this Privacy Policy shall prevail.

2Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" — any information relating to an identified or identifiable natural person ("Data Subject"), including but not limited to a name, identification number, location data, online identifier, or information relating to physical, economic, or social identity.
• "Processing" — any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, use, disclosure, restriction, erasure, or destruction.
• "Data Controller" — GW99APK, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of GW99APK under a written data processing agreement, such as a payment gateway provider or analytics service.
• "Consent" — a freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for one or more stated purposes.
• "Cookies" — small text files placed on your device by the GW99APK platform when you access our website or application, used to facilitate functionality and collect usage analytics.

3Personal Data We Collect

GW99APK collects the following categories of personal data in connection with your use of our platform:

We do not intentionally collect special category data (also known as sensitive personal data), such as racial or ethnic origin, religious beliefs, health information, or biometric data, unless this is incidentally present in identity documents submitted for KYC purposes and is necessary for identity verification only.

4How We Collect Your Data

GW99APK collects personal data through the following channels and mechanisms:

• Direct Provision: Data you actively provide when creating an account, completing the KYC process, contacting our support team, submitting a withdrawal request, or responding to a promotion.
• Automated Technical Collection: Data collected automatically as you use the platform, including IP address, session timestamps, page views, game interactions, and device fingerprint information gathered via cookies, web beacons, and server logs.
• Payment Processors: Transaction confirmation data received from our integrated payment providers, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong, as well as cryptocurrency network confirmations for BTC and USDT transactions.
• Identity Verification Partners: Where we engage third-party KYC service providers, they may supply us with verification results and risk scores based on documents you submit.
• Fraud Prevention Services: Information from third-party anti-fraud and anti-money laundering (AML) databases that helps us detect and prevent fraudulent activity on the platform.

5Purposes of Processing

GW99APK processes your personal data for the following defined purposes:

• Account Creation and Management: To register, authenticate, and maintain your player account, including enabling secure login and managing account settings.
• Service Delivery: To provide access to our casino games, sports betting markets, live dealer tables, and all associated features of the GW99APK platform.
• Payment Processing: To facilitate deposits and withdrawals through your chosen payment method, including reconciliation, dispute resolution, and fraud prevention in relation to financial transactions.
• Identity Verification (KYC/AML): To verify your identity and age in compliance with international anti-money laundering (AML) standards and responsible gambling obligations, including confirming that you meet the minimum age requirement of 21 years.
• Responsible Gambling Monitoring: To monitor gambling behaviour for indicators of potential harm, enforce deposit and loss limits, process self-exclusion requests, and apply other responsible gambling tools requested by or on behalf of players.
• Customer Support: To handle enquiries, complaints, and disputes submitted via live chat, email, or other support channels in English, Bahasa Melayu, or Mandarin.
• Marketing and Promotions: To send you information about promotions, bonuses, and new features, subject to your marketing preferences and applicable consent requirements. You may withdraw marketing consent at any time.
• Platform Security: To detect, investigate, and prevent fraud, cheating, money laundering, bonus abuse, and other prohibited activities as described in our Terms & Conditions.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory bodies, courts, or law enforcement authorities.
• Platform Analytics and Improvement: To analyse aggregated usage patterns, identify technical issues, and improve the performance, security, and user experience of the GW99APK platform.

6Legal Basis for Processing

Where data protection law requires us to identify a legal basis for each processing activity, GW99APK relies on the following bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you have agreed to — including account management, game access, and payment processing.
• Legal Obligation: Processing necessary to comply with applicable laws, including KYC/AML requirements, responsible gambling regulations, and responses to lawful legal requests.
• Legitimate Interests: Processing in pursuit of GW99APK's legitimate business interests, including fraud prevention, platform security, and internal analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing for purposes such as marketing communications, for which we have obtained your prior consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7Data Sharing & Disclosure

GW99APK does not sell your personal data to third parties. We share personal data only in the circumstances and with the categories of recipient described below, and only to the extent strictly necessary for the stated purpose:

• Payment Service Providers: Your financial data is shared with our integrated payment processors (including e-wallet providers and banks such as Maybank, CIMB, and Public Bank) as needed to complete transactions you initiate.
• KYC and AML Service Providers: Identity documents and verification data may be shared with accredited third-party KYC and AML compliance services to fulfil our verification obligations.
• Game Software Providers: Game outcome data and session logs may be shared with our licensed game software providers for the purposes of auditing game integrity and resolving disputes.
• IT and Infrastructure Service Providers: Technical data is processed by third-party cloud hosting, security, and infrastructure providers under written data processing agreements that bind them to confidentiality and data protection obligations.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or lawful request from a competent regulatory or law enforcement authority, we will disclose relevant personal data. We will notify you of such requests where legally permitted to do so.
• Business Successors: In the event of a merger, acquisition, or sale of all or substantially all of GW99APK's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8International Data Transfers

GW99APK operates internationally and your personal data may be transferred to, stored in, or processed in countries outside of Malaysia. Where such transfers occur, we take reasonable steps to ensure that your data receives an equivalent level of protection to that which it enjoys in its country of origin.

Safeguards for international transfers may include: contractual clauses with the receiving entity that impose data protection obligations equivalent to applicable standards; use of data processors in jurisdictions recognised as providing adequate data protection; or other appropriate safeguards as permitted by applicable law.

9Data Retention

GW99APK retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required to meet our legal, regulatory, and contractual obligations. The following general retention periods apply:

• Active Account Data: Retained throughout the lifetime of your account and for a minimum of five (5) years following account closure, to comply with AML, gaming licence, and financial record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification or from the date of the last transaction, in line with standard AML compliance obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for three (3) years from the date of the communication, or for as long as a related dispute or claim remains open.
• Marketing Preferences: Retained until you withdraw consent, after which your data will be processed only to ensure we respect your opt-out preference.
• Technical / Log Data: Typically retained for up to twelve (12) months unless a longer period is required for an ongoing security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10Cookies & Tracking Technologies

GW99APK uses cookies and similar technologies (including web beacons and local storage) to enable core platform functionality, improve user experience, and collect analytics data. Cookies are small text files placed on your device when you visit our website or use our application.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impacting your ability to use the platform.
• Functional Cookies: Remember your preferences, such as your preferred language (English, Bahasa Melayu, or Mandarin), currency display (MYR), and game lobby settings.
• Analytics Cookies: Collect aggregated, anonymised data about how players interact with our platform — which game categories are most popular, where users navigate, and where technical friction occurs. This data informs platform improvements.
• Security Cookies: Detect and prevent fraudulent activity, including bot detection, unusual login patterns, and session hijacking attempts.

You may configure your browser to refuse some or all cookies. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional cookies may reduce the personalisation of your experience.

11Your Data Rights

Subject to applicable data protection law and certain exceptions, you have the following rights in relation to the personal data GW99APK holds about you:

To exercise any of these rights, please contact our Data Protection team via email at [email protected] or through our 24/7 live chat. We will respond to valid requests within 30 calendar days. We may request proof of identity before processing your request.

12Security Measures

GW99APK implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest using AES-256 or equivalent standards;
• Multi-factor authentication (MFA) options for player accounts;
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments by qualified security professionals;
• Intrusion detection and prevention systems (IDS/IPS) monitoring platform infrastructure;
• Dedicated security incident response procedures with defined escalation timelines.

While we take every reasonable precaution, no method of data transmission or storage over the internet is completely secure. You use the platform at your own risk and are responsible for keeping your account credentials confidential. If you suspect your account has been compromised, contact our support team immediately.

13Children & Minors

GW99APK's services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. The platform implements KYC verification procedures designed to confirm that all registered users meet this minimum age requirement.

If we become aware that we have inadvertently collected personal data from a minor — whether through a false declaration at registration or any other means — we will immediately suspend the associated account, delete the personal data in question, and void any transactions associated with that account.

14Third-Party Links & Services

The GW99APK platform may from time to time reference or display content from third-party game software providers or payment processors as part of the integrated service experience. GW99APK does not control the privacy practices of these third parties and is not responsible for the content or privacy policies of any third-party service accessed through our platform.

We strongly recommend that you review the privacy policy of any third-party provider whose services you interact with through the GW99APK platform, particularly in relation to payment processing and game provider services.

15Amendments to This Policy

GW99APK reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly alter your rights or our obligations — we will notify you via a notice on the Platform homepage and/or by email to your registered address at least 14 days before the changes take effect.

The date at the top of this page indicates when this Policy was last updated. We encourage you to review this Policy periodically. Your continued use of the GW99APK platform following the effective date of any changes constitutes your acceptance of the updated Policy.

16Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact GW99APK's Data Protection team using the details below. All privacy-related enquiries are handled with strict confidentiality.

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with a competent data protection supervisory authority in your jurisdiction. Malaysian players may refer to the framework established under Malaysia's Personal Data Protection Act 2010 for guidance on available regulatory avenues.